Remittance Specialist

Remittance Specialist Work Location: Butte, MT Pay range: $18.
00 to $25.
00 per hour Employment Status: Regular Full-time External candidates apply at northwesternenergy.
com Internal candidates apply through iConnect.
About this position: The Remittance Specialist ensures customer utility transactions are processed timely and accurately according to defined instructions.
We offer great benefits: NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska.
We employ 1,500 amazing people and serve 753,600 customers who are our neighbors in our communities.
We are a top employer and offer competitive benefits, including: 401K with company match up to 4% and non-elective contribution up to 7% Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA) Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath) Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available) Tuition reimbursement Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.
) Paid company endorsed volunteer opportunities Paid parental leave Paid bereavement leave Paid training opportunities Paid time off starting on your first day, plus 11 paid holidays Benefits may vary by position or as negotiated as part of a collective bargaining agreement.
About this job: Scan, print, file, sort, route, and retrieve incoming mailings Operate machinery for mail extraction Operate machinery that images bill stubs and checks Troubleshoot, clean, and maintain machinery to function properly Accurately apply customer payments using appropriate equipment/systems/software Balance cash drawer daily; make bank deposits Create reporting and balance with bank deposits from previous day to submit to accounting Assist local offices with payment relates issues Identify and resolve errors and misapplied payments Complete daily queries and processes to ensure accurate and timely payment processing Review daily bank statements, process bank adjustments, and returned payments on customer's accounts Provide customer service/support in relation to payment issues and communications Process Return Mail Participate in task rotation with other team members Work overtime including evenings and weekends when needed Work closely as part of a team to ensure efficient and effective completion of tasks Work in an environment where work volumes change constantly All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives Am I right for this job? Here's the success profile: Demonstrate and maintain a good safety record High School Diploma or equivalent level of education Minimum of two years customer care experience Proficient computer skills and knowledge of Microsoft Suite Experience of cash handling and customer service Experience working with a 10 key adding device A valid driver's license and satisfactory driving record may be required Requisition #4221 Posting Dates: January 2, 2024 through January 16, 2024 Department/Division: Customer Care Employment Physical: Not Required Drug Test: Required Background Check: Required Relocation Benefit: None Telecommuting: None We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes.
In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.
inquiries@northwestern.
com.