CUSTOMER SERVICE/SERVICE SUPPORT

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with empathy and patience - Process orders, returns, and exchanges accurately and efficiently - Maintain accurate customer records and update information as needed - Perform data entry tasks to update customer profiles and track interactions - Utilize sales techniques to promote products or services and upsell when appropriate - Conduct outbound calls to follow up on customer inquiries or provide updates - Communicate effectively with internal teams to address customer needs or escalate issues as necessary Experience: - Previous experience in a customer service role preferred - Excellent phone etiquette and communication skills in English (bilingual in Spanish is a plus) - Strong data entry skills with attention to detail and accuracy - Ability to analyze customer needs and provide appropriate solutions - Familiarity with sales techniques and the ability to upsell products or services - Proficient in using CRM software or other customer service tools Note: This job description is not intended to be all-inclusive.
Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We offer competitive compensation, opportunities for growth, and a positive work environment.
If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.
Apply now! Job Type: Full-time Pay: $13.
00 - $15.
00 per hour Expected hours: 40 per week Benefits: * 401(k) matching * Dental insurance * Flexible schedule * On-the-job training * Professional development assistance Experience level: * 1 year * No experience needed Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office People with a criminal record are encouraged to apply Work Location: In person