We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
*Responsibilities*
* Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Run the end of day reports.
* Print all printable receipts for check outs and put under each guest door.
* Maintain updated records of bookings and payments
*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Experience with hotel reservations software, like SynXis
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
* Keeping the lobby clean and presentable at all times
Job Types: Part-time, Full-time
Pay: $12.
00 - $15.
00 per hour
Benefits:
* Employee discount
Schedule:
* 8 hour shift
* Holidays
* Night shift
* Overnight shift
* Weekends as needed
Work setting:
* In-person
Experience:
* Hotel Experience: 1 year (Required)
* Customer Service: 1 year (Required)
* Front desk: 1 year (Required)
License/Certification:
* Driver's License (Required)
Shift availability:
* Overnight Shift (Required)
Work Location: In person
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