Part Time Front Desk Agent and Night Auditor

Responsibilities: - Greet and check-in guests in a friendly and professional manner - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest complaints or concerns with patience and professionalism - Assist guests with check-out process and ensure accuracy of billing - Perform night audit duties, including reconciling daily transactions and preparing reports - Maintain cleanliness and organization of the front desk area - Provide exceptional guest service and ensure guest satisfaction throughout their stay Qualifications: - Previous experience in customer service or hospitality preferred - Excellent phone etiquette and communication skills - Strong guest relations skills with the ability to handle difficult situations - Bilingual skills (if applicable) to assist non-English speaking guests - Knowledge of hotel operations and hospitality management - Ability to work night shifts and handle night audit responsibilities - Proficient in using computer systems for check-in, check-out, and other front desk tasks Note: This job description is intended to provide a general overview of the position.
Duties, responsibilities, and qualifications may be subject to change based on the needs of the hotel or specific location.
Job Type: Part-time Pay: $14.
50 per hour Expected hours: 28 per week Benefits: * Employee discount Schedule: * 8 hour shift * Evening shift * Holidays * Night shift * Overnight shift * Weekends as needed Work setting: * In-person Work Location: In person