Dispatcher

Responsibilities: - Receive and process customer orders for transportation services - Coordinate with drivers and carriers to schedule pick-up and delivery times - Monitor shipments to ensure on-time delivery and resolve any issues or delays - Utilize transportation management systems (TMS) to track and manage shipments - Perform data entry tasks to update shipment information and maintain accurate records - Communicate with customers, drivers, and carriers via phone, email, or other communication channels - Provide exceptional customer service by addressing inquiries and resolving complaints - Collaborate with other departments to ensure efficient operations and customer satisfaction Qualifications: - Previous experience in dispatching or logistics is preferred - Familiarity with AS400 or other transportation management systems (TMS) - Proficient in using GIS (Geographic Information System) software for route planning - Strong knowledge of phone systems and ability to handle high call volumes - Excellent organizational skills and attention to detail for accurate data entry - Knowledge of 3PL (third-party logistics) operations is a plus - Understanding of supply chain processes and shipping/receiving procedures - Ability to multitask in a fast-paced environment and prioritize tasks effectively - Strong problem-solving skills to address issues or delays in transportation Note: This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We offer competitive compensation and benefits packages.
Job Type: Full-time Pay: $18.
25 - $21.
25 per hour Expected hours: 40 per week Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Ability to Relocate: * dillon, mt 59725: Relocate before starting work (Required) Work Location: In person