JOB SCOPE:
Provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence
Manage a restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization
Total operational and financial responsibility for an individual unit
Expected to spend the vast majority of the time supervising, training and leading employees
Overall responsibility for managing a $500k - $2.
0m restaurant with average of 500-800 daily transactions
Accountable for new manager on-boarding, orientation, training and supporting new manager transitions
Fulfill the Market / Area training expert role which includes the 30/60/90 day targeted new manager training plan
POSITIONS SUPERVISED:
Assistant Manager(s), Shift Manager(s), Restaurant Team Member(s) and Management Trainees
JOB QUALIFICATIONS:
High School Diploma or GED preferred
1-4 years’ experience in either a food service or retail environment including Profit & Loss responsibility
Basic business math and accounting skills
Strong interpersonal and conflict resolution skills
Exceptional team building ability -The ability to create and maintain a positive, fun and productive culture
Good oral/written communication skills
Strong analytical/decision-making skills
Strong personal computer literacy
CORE RESPONSIBILITIES:
Priority #1: Build Your Team
Activity recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains
Conducts Manager meetings, one-on-ones with team, provides recognition
Ensures Taco Bell Core Standards, Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
Priority #2: Drive Customer Satisfaction
Personally demonstrates positive interaction with customer.
Ensures that customer issues are resolved immediately.
Scheduling the 3 Rights (Right Number, Right People, Right Place)
Coach management team on proper customer satisfaction (Voc Program)
Priority #3: Maintaining Process and Discipline Around the P&L
Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
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